Privacy Policy

SIGN Fracture Care International (SIGN) is strongly committed to protecting the privacy of our donors, website visitors, and other individuals who communicate with us. We created this Privacy Policy to explain why we collect particular information and how we will protect your personal privacy within our website. The following discloses our information gathering and dissemination practices for the website located at the URL

When you visit our websites, you are accepting this Policy. To understand your rights we encourage you to read this Privacy Policy. SIGN reserves the right at any time and without notice to change this Privacy Policy simply by posting such changes on our site. Any such change will be effective immediately upon posting.

Direct questions regarding this Privacy Policy to SIGN by sending an email to Please reference “Attn: Chief Compliance Officer – Privacy Policy” in your subject line.


We collect three types of information: standard web server traffic pattern information, information collected through our online donation forms, and donation forms collected at events or via mail. Standard web server traffic pattern information is comprised of general traffic, site usage, and length of stay information which is collected and stored in log files. This type of information is used to analyze and improve site content and navigation only and is not shared externally.

Staff members at SIGN who are directly involved with communication, accounting, fund raising, and/or website administration collect information on the website. The legal justification for processing your data is to complete donation/purchase transactions. SIGN employs companies to assist us with such functions as hosting our donor information database, websites, sending e-mail, and processing online and mail donations and credit card payments. These companies have access to personal donor information only as needed to perform their functions.

Our donation forms require users to give us contact information that may include name, email address, mailing address, telephone numbers, credit card information, and similar identifying information. We use this information to contact you should there be a question about your donation. We also use this information to personalize communications to you to keep you informed about our programs and progress. If you do not wish to receive these communications, write to us at 451 Hills Street, Suite B, Attn: Fund Development Department, Richland, Washington 99354 and we will be pleased to respect your wishes.

We retain your data as long as appropriate and/or reasonable to complete the purpose for which it was gathered. SIGN does NOT share, rent, or sell names of donors nor store sensitive information, such as credit card or social security numbers, from our donors. SIGN does NOT transfer your data to any third parties other than the entities used to process donations.


All information gathered related to employment or volunteering is strictly private and will be viewed only by authorized SIGN employees. No information submitted will be used for any purpose other than to assess your qualifications as an employee or volunteer for SIGN. 


Please be advised that we may disclose your personal information to the government or to third parties pursuant to law enforcement inquiries, court orders, subpoenas, and similar requests or when we otherwise believe in good faith that such disclosure is necessary or appropriate in connection with any activity that violates the law or may expose us to liability.


We collect an IP address from all visitors to our site. An IP address is a number that is automatically assigned to your computer’s router when you use the Internet. We use IP addresses to help diagnose problems with our server, administer our site, analyze trends, track users' movement, gather broad demographic information in order for us to improve the site, and deliver customized, personalized content. IP addresses are not linked to personally identifiable information.


Our site may use cookies to enhance your experience while using our site. Cookies are pieces of information that some websites transfer to the browsing computer and use for record-keeping purposes at many websites. Use of cookies makes web surfing easier by performing certain functions such as saving your passwords and your personal preferences regarding your use of the particular website. Many consider the use of cookies to be an industry standard.

Your browser is probably set to accept cookies; however, if you would prefer not to receive cookies, you can alter the configuration of your browser to refuse cookies. If you choose to have your browser refuse cookies, it is possible that some areas of our site will not function properly when you view them.


Electronic information provided to SIGN is transmitted using Secure Socket Layer (SSL) encryption. SSL is a proven coding system that lets your browser automatically encrypt or scramble data before you send it to us. We also protect account information by placing it on a secure portion of our CRM that is only accessible by certain qualified employees of SIGN. Unfortunately, no data transmission over the Internet is 100% secure. While we strive to protect your information, we cannot ensure or warrant the security of such information.


Our site contains links to other websites. Please note that when you click on one of these links, you are entering another website for which SIGN has no responsibility. We encourage you to read the privacy statements on all such sites as their policies may be different than ours.


SIGN welcomes children to learn more about our organization and about the humanitarian and medical issues presented on the SIGN site.  We are particularly respectful of the privacy of our young users. We encourage parents to monitor their children's use of the Internet and to help us protect their privacy by instructing them never to provide personal information on this site or any other without permission. We will never attempt to extract unnecessary information from our users, regardless of age. Consistent with the Children's Online Privacy Protection Act of 1998 ("COPPA"), we will never knowingly request personally identifiable information from anyone under the age of thirteen (13) without prior verifiable parental consent. If we become aware that a child under thirteen (13) has provided us with such information without consent, we will use our best efforts to remove such information from our files. If a parent or guardian becomes aware that a child under thirteen (13) has provided such information to us, he or she should contact us at


We work to process and maintain accurately the information that you share with us. If you have donated to us and would like to correct or update your personal data or to adjust your mail preferences, you can do so by calling us at 509-371-1107 or by sending us the update via email with the subject Update at


You may sign up to receive email, newsletters, or other communications from us. If you would like to discontinue receiving emails, you may use the “Unsubscribe” link found in the email. For other methods of communication you wish to discontinue, call us at 509-371-1107, send us a request to opt-out via email with the subject Opt-Out at, or mail us at 451 Hills Street, Suite B, Attn: Fund Development Department, Richland, Washington 99354.


You have the right to a copy of your data collected by SIGN, as well as other basic rights in the field of data protection. You may withhold your consent for SIGN to collect your personal data at any time.


Direct questions regarding the practices of this website or your dealings with this website to us at Please reference “Attn: Chief Compliance Officer – Privacy Policy” in your subject line.


You agree the laws of the State of Washington without regard to its conflict of law principles governs and provides construction for any disputes related to your use of our website and the operation of the Privacy Policy. You further agree you will bring any action relating to this Privacy Policy to a court of competent jurisdiction in Benton or Franklin County, Washington. You always have the right to lodge a complaint regarding SIGN’s use of your data with a Data Protection Authority.


This Privacy Policy last updated on June 13, 2018.